Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-factory-authorized-repair.dentrepair-talk.com (hereinafter referred to as “Mercedes Factory Authorized Repair,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, access, and processing of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales and Service Act (UCPA), Utah, USA
  • Connecticut Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://mercedes-factory-authorized-repair.dentrepair-talk.com
  2. Any mobile applications or services offered by us
  3. Interactions between users and our staff through various communication channels

Please note that this policy does not cover third-party platforms, applications, products, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the practices related to:

  1. Using our applications and services as an authorized user
  2. Visiting websites linked to this Privacy Policy
  3. Receiving communications from us, such as newsletters, emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect a range of personal data to provide and improve our services. The types of information we gather include:

  1. Account Information: Details required to create and manage your user account.
  2. Payment Information: Credit card details and billing addresses for transactions.
  3. Financial Information: Bank account numbers, investment portfolios, or other financial records (if shared).
  4. Purchase Information: Items bought, purchase history, and order details.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers.
  6. Location Data: GPS coordinates and location-based services data.
  7. Feedback: Comments, reviews, and responses provided by users.
  8. Social Media Information: User profiles, posts, and interactions from social media platforms (if shared).
  9. Product Information: Details about products you show interest in or purchase on our site.

We collect this data through various methods: user input forms, account creation processes, order forms, surveys, interactions with our customer support team, and automated technologies like cookies and tracking pixels. Additionally, third-party service providers may share aggregated or de-identified personal data with us for analysis and service improvement.

Cookies

We employ cookies to enhance your experience on our website and gain insights into user behavior. Cookies are small text files stored in your browser that serve different purposes:

  1. Strictly Necessary Cookies: Ensure basic functionalities of the website, such as login sessions and account management.
  2. Preference Cookies: Remember your preferences, such as language settings, to provide a personalized experience.
  3. Analytics Cookies: Track user behavior on our site for statistical analysis, enabling us to improve content and services.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data as necessary for the following purposes:

  1. Providing services and managing user accounts.
  2. Complying with legal obligations and regulatory requirements.
  3. Conducting market research and improving our products.
  4. Resolving disputes or resolving customer service issues.

Once the retention period ends, we will delete or anonymize your personal data to prevent direct identification.

Security Measures

We take robust security measures to safeguard your personal data:

  • Implementing encryption for data in transit and at rest.
  • Engaging secure third-party processing partners who adhere to strict privacy standards.
  • Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided in the ‘Contact Us’ section, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct or update inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data in specific circumstances.
  • Restriction: Limit the processing of your data under certain conditions.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from discriminatory practices based on your personal data exercises.

To exercise these rights or have any data-related queries, please contact our Privacy Team via email at [email protected] or by post to the address provided below. We will respond to your requests as quickly as possible and within legal timeframes.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or business operations. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically for any changes.

Contact Information

For all privacy-related inquiries, including data access requests, unsubscribe requests, and general questions, please contact us at:
Email: [email protected]
Address: Mercedes Factory Authorized Repair, Privacy Team, [Your Address], [City, State, Zip Code]